Series 7 - General Securities Representative Exam

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For public customers that have a dispute of $50,000 or less with a broker-dealer, which one of the following is NOT a way that they can present a case to an arbitrator, per FINRA's Customer Code Of Arbitration?

Via email where all parties agree to be bound via electronic signature
A
Without a hearing - an Arbitrator decides the case after reviewing each parties' written submissions
B
Via a special proceeding with a hearing via telephone
C
Via a regular hearing in person
D

Explanations

All are valid methods of arbitration except selection A

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